RETURN, EXCHANGE & STORE CREDIT POLICY
At Lost Xavran, every product is carefully designed, thoroughly inspected, and securely packed before dispatch. To maintain the highest standards of quality and hygiene, we currently offer Exchange or Store Credit only.
• We do not offer returns or refunds for delivered products.
• Eligible products may be exchanged for a different size, another available style, or store credit.
• Exchange or store credit requests must be raised within 7 days of receiving the order.
• Products must be unused, unworn, unwashed, and returned with all original tags, packaging, and accessories intact.
• Any item that does not meet these conditions may not be eligible for an exchange or store credit.
•Once the returned product passes our quality inspection, we will process your exchange or issue store credit accordingly.
DAMAGED OR INCORRECT PRODUCTS
Although every order goes through strict quality checks before dispatch, if you receive a damaged, defective, or incorrect product, please follow the steps below:
• Notify our support team on the same day of delivery.
• An uninterrupted unboxing/opening video recorded from the beginning on the day of delivery is mandatory for us to investigate the issue.
• Our team will carefully review your claim, and if approved, we will arrange a replacement, exchange, or store credit, depending on the situation.
• Claims submitted without a valid unboxing video cannot be accepted.
•For any exchange or damaged product request, please contact us on lostxavran@gmail.com
